Refund policy

We want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.

Returns

We accept returns within 30 days of your order being delivered.

To be eligible for a return, your item must be:

  • Unworn, unused and in original condition
  • Returned with all original tags attached
  • In its original packaging
  • Accompanied by proof of purchase

To request a return, please email hello@silkroadgoods.cc with your order number and the reason for your return.

Once your request has been approved, we'll provide instructions on how to return your item. Returns sent without prior approval may not be accepted.

Return Address:
Central West Shopping Centre, Shop 35/67 Ashley St, Braybrook VIC 3019

Please note that customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.

Exchanges

Need a different size?

We're happy to exchange eligible items within 30 days of delivery, subject to stock availability.

Items must meet the same return conditions outlined above. To arrange an exchange, simply contact us at hello@silkroadgoods.cc before sending your item back.

If your requested size or colour is no longer available, we'll issue a refund once your return has been received and approved.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is faulty, damaged, or incorrect, contact us within 7 days of delivery at hello@silkroadgoods.cc, including your order number and photos of the issue where possible.

We'll assess the situation promptly and arrange a replacement, exchange, or full refund where appropriate.

Refunds

Once we receive your return, we'll inspect the item and notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the transaction before the funds appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or the item is faulty.

Non-Returnable Items

We cannot accept returns on:

  • Items marked as Final Sale or Clearance
  • Products that have been worn, washed, damaged, or altered after delivery

If you have any questions about whether your item is eligible for return, please contact us before sending it back.