Shipping / Returns

Does Silk Road ship overseas?

Currently, we only ship within Australia.

Free Shipping

• Domestic Standard: Free on orders over $300
  

Paid Shipping

• Standard: $12
• Express: $15

How long will it take to get my order?

Orders are typically dispatched within 1–2 business days. You'll receive a tracking email once your order ships.

All shipping times are estimates and can be impacted by events outside of Silk Road's control, the guide is:

• Domestic Delivery - 3 to 5 business days
• Express Delivery - 2 to 3 business days

What is your return policy?

We accept returns and exchanges for eligible items within 14 days of delivery based on the following conditions:

• Returned within 14 days of delivery
• Unworn and unwashed
• Original tags attached
• Full-price items only
  

Please note, all return shipping costs are to be paid by the customer (excluding damaged items or shipping error).

Please Email: hello@silkroadgoods.cc to process your return/exchanges.

Faulty items

If your item arrives damaged or faulty, please contact us as soon as possible via hello@silkroadgoods.cc after receiving your order with your order number, photos and a description of the issue. Your items will be inspected, and we will offer either a refund, or replacement. 

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. Customers are responsible for providing accurate delivery details at checkout.

If you notice an error before dispatch, contact hello@silkroadgoods.cc as soon as possible. We’ll do our best to update your details, but changes cannot be guaranteed once your order has been processed.

Silk Road is not responsible for orders delivered to an incorrect address provided at checkout. If your parcel is returned to us, we can arrange re-delivery; additional shipping charges may apply.

For parcels already in transit, please contact the carrier directly to request a redirection. Redirection is subject to the carrier’s policies and cannot be guaranteed